BPM / Workflow Escalation in Aras

MarcL: PLM solutions must be able to define escalation rules for workflow notification so that when a notification has not been responded to for a specific period of time, another pre-define user or group is notified.

Peter Schroer:

The Aras Innovator workflow web service supports a variety of escalation structures out of the box, and the escalation structure of a specific workflow process can depend on the item’s classification or other business rule.

The Aras Innovator workflow at the platform level has 2 levels of Escalation as a standard out-of-the-box Web service.

The first level is an escalation at the Activity level (there is an administrator defined escalation identity for each Activity).

The second level escalation is a notification of the process owner when the Activity fails to be completed on time by the first level escalation.

Additional escalation rules can be configured as well.

We provide training on how to implement, customize, and optimize these for self-sufficient operation of your PLM environment.

For additional information on workflow see the posts ‘BPM / Workflow Voting and Promotion Authorization in Aras’ and ‘Lifecycle, Workflow and Other Types of Process Management in Aras’ or check out the Posts Tagged ‘Workflow’.

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